Shipping & Tracking Information

Our products usually arrive within one to two weeks depending your geographical location. If a product is on back order you will be informed either by phone or email.

Our products are shipped either by UPS ground service or FedEX ground service. Some items are considered too large to ship via UPS or FedEX, and may ship through a commond freight carrier.

Once you have selected the items you want to purchase, you are ready to place your order. we offer a five-step ordering process:

Step 1: Shopping Basket
The shopping basket contains all the items you selected while shopping. During this step, you can add or delete items, and change quantities.

Step 2: Shipping & Billing
You are asked to provide your billing address as well as the shipping address for any gift recipients.

Step 3: Review Order
Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order.

Step 4: Order Confirmation
A final summary and confirmation of your order appears, along with the contact information for Customer Service in case you need assistance.You can use the order number on this page to track the status of your order 24 hours after it has been placed.

Step 5: Order Tracking
Once your order has been processed and our warehouse packages and ships your product we will send shipping tracking information to you via your personal e-mail given to us during ordering. If for some reason you did not receiving your tracking information you can log into our help desk system and request tracking information.

Your credit card will be billed at the time your order enters the shipping process in our warehouse or is sent to a vendor for factory-direct shipment.

In the unusual event that we have not been notified of a backorder prior to submitting an order by a vendor for factory-direct shipment, you may be billed ahead of shipment.

Shipping
You should expect to receive delivery within 10-14 business days in the 48 contiguous states unless otherwise noted.

Canceling an Order
To cancel your order, contact us using the information provided you on your purchase receipt, include your order number, name, billing address, and items ordered. We'll acknowledge your request upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.

When You Receive Your Order
Do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.

Inventory the shipment. Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.

If there is any problem with your shipment please contact us using the online help desk - we will quickly make any arrangements needed to fix any problems.